On-Line Diagnostics & Helpline+


With our remote assistance services, you reduce machine downtime and save on repair costs. The vast majority of problems can be solved online – meaning your machine is quickly back up and running.
on-line diagnostics gives you faster and more effective assistance. With your permission, our experts can instantly access your SKM machines via a secure internet connection. By diagnosing and troubleshooting issues remotely, you cut your assistance costs and reduce the need to call in a SKM technician by up to 80%. The service is available 8 hours per day, 6 days per week.

Helpline+ offers all of the Helpline+ service - 24 hours a day, 7 days a week. In other words, you get the assurance of immediate and efficient assistance whenever you need it.